Frequently Asked Questions

Clean, professional, and easy to scan. Explore answers about search, listings, AI insights, accounts, billing, and support on Pilbe.

Overview

What is Pilbe?
Pilbe is a UK property platform offering verified listings, AI‑powered insights, and built‑in CRM tools for buyers, renters, sellers, agents, and agencies. See the latest features and listings on the Pilbe website.
What areas do you cover?
We currently focus on the United Kingdom. Availability of insights and listings may vary by city and region.
Who can use Pilbe?
Buyers, renters, and private sellers; estate agents and agencies; and investors seeking data‑driven insights.
What makes Pilbe different?
Verified professional listings, AI insights (crime analysis, smart valuation, area demographics, market analytics), and CRM tools—designed to reduce noise and increase decision confidence.
Is Pilbe free to use?
Browsing is free. Listing is currently promoted as free if you list today; agency and private seller pricing can be explored via the savings calculators on the site. Offers may change.
Do I need an account?
You can browse without an account, but you’ll need one to save searches, manage favorites, create or manage listings, access CRM tools, and receive alerts.

Buyers and Renters

How do I search for properties?
Use the homepage search to filter by buy/rent, city, property type, and other filters. You can also enable “View commercial properties only.”
How accurate are AI recommendations?
Recommendations are based on your behavior and market intelligence. They’re personalized guidance—not guarantees—and should be combined with your due diligence.
Can I get alerts for new listings?
Yes. Save your search criteria to receive automatic notifications about new or updated matches.
What does “verified listing” mean?
Listings are verified by professionals or vetted through Pilbe’s internal checks to increase data integrity and reduce spam or duplicates.
How do I check area safety and amenities?
Use AI Property Intelligence sections—Crime Analysis, Area Insights, and Market Analytics—to review safety scores, demographics, travel access, and market trends.
Are schools and transport data included?
Area Insights provide summarized demographics and transport indicators where available. Always verify the latest details with local authorities.
Can I contact the seller/agent directly?
Yes. Use the property page contact options. If you’re logged in, your messages and responses can be tracked via your account.
Do you have a mobile app?
Yes. You can open or download the Pilbe app via prompts on the site for faster on‑the‑go search and alerts.

Sellers and Private Sellers

How do I list my property?
Go to Create Listing from the site navigation. Follow the steps to add property details, media, and contact preferences.
Can I list for free?
The site currently promotes “If you list today, it’s free.” This may be a limited‑time offer—check the listing flow for current pricing.
How does the Private Sellers Calculator work?
Enter your property price and typical high street agent fee to see your estimated savings versus Pilbe’s flat fee. Results are estimates only.
Can I edit my listing after it’s live?
Yes. You can update price, description, photos, and status from your dashboard. Edits may be subject to review.
How do viewings and offers work?
Interested buyers contact you through the listing. You can manage messages and next steps in your account, or coordinate directly as agreed.
Do you help with conveyancing or mortgages?
Pilbe focuses on discovery and insights. You’re free to work with your preferred third‑party conveyancers, brokers, and solicitors.
Can I pause or remove my listing?
Yes. You can mark a listing as paused, under offer, or sold/let from your dashboard.
Are there content guidelines for listings?
Listings must be accurate, lawful, and non‑misleading. Avoid copyrighted or watermarked images you don’t own the rights to use.

Agents and Agencies

How do agencies get started?
Use the Agencies or Create Listing options. Create an agency profile, onboard team members, and connect your CRM processes.
What is the Agency Savings Calculator?
It estimates potential savings compared to major platforms (e.g., Rightmove/Zoopla) over a selected time period. Inputs are examples; verify with your own contracts.
Do you support multiple branches and users?
Yes. Agencies can add users, manage roles, and organize listings across branches under one account.
How do CRM tools help agents?
Manage leads, track conversations, set reminders, and view listing performance in a centralized workspace.
Can I import existing listings?
Yes, subject to format and data availability. Contact support for bulk imports or API assistance.
Do you offer branded agency pages?
Agencies can maintain profiles and showcase their listings. Contact support for branding options.
How can I feature or promote listings?
Feature placements and promotional options may be available. Check your dashboard or contact support for current offerings.
How do I handle invoices and billing?
Use the Invoices section within your account. You can view statements, download invoices, and manage payment methods.

Listings and Verification

How are property details verified?
Professional submissions and internal checks (including metadata and consistency) help reduce fraudulent or inaccurate listings.
Can a listing be rejected?
Yes, if it violates policies or appears fraudulent. You’ll be notified with next steps to resolve issues.
How long does it take for a listing to go live?
Many listings go live quickly after submission. Some may require additional checks which can extend the timeline.
What media formats are supported?
Standard image formats (JPEG/PNG/WebP) and common video/virtual tour links are typically supported. Large files may be compressed.
How do I report a problematic listing?
Use the report option on the listing page or contact support with the URL and details.

AI, Data, and Insights

What is Smart Valuation?
AI‑driven valuations that blend market trends and comparable signals. Treat results as estimates—not formal appraisals.
How is Crime Analysis produced?
Crime indicators aggregate available local data and apply predictive modeling to create a safety score and category breakdowns. Always verify with official sources.
What are Area Insights?
Summaries of demographics, income, schools, transport, and other local indicators—where available—for contextual decision‑making.
What is Smart Search?
An intent‑aware search that understands preferences and surfaces higher‑match properties, with auto alerts for updates.
What are Market Analytics?
Market trend summaries, forecast indicators, average sale times, and growth rates to guide pricing and timing decisions.
What are AI Insights?
Personalized tips such as optimal buy time, hot investment areas, and match scores. Use alongside professional advice.
Where do you source data?
From listings, user inputs, partner data, and publicly available sources where permitted. Coverage varies by region and time.
Are AI outputs guaranteed?
No. AI outputs are probabilistic. They should complement, not replace, independent surveys, appraisals, and legal checks.

Pricing, Billing, and Savings

How do I see my potential savings?
Use the Agency Savings Calculator and Private Sellers Calculator on the site to compare estimated costs and savings.
Do you charge recurring fees?
Agencies typically choose subscription periods; private sellers often pay a flat fee. Promotions may apply—check your dashboard for current terms.
What payment methods are accepted?
Major debit/credit cards and common UK methods are usually supported. Exact options appear at checkout.
Where can I find invoices?
In the Invoices section of your account. You can download PDFs for your records.
Do you offer refunds?
Refer to your plan’s terms at checkout. Contact support for help with billing issues.

Accounts, Security, and Privacy

How do I sign up or sign in?
Use the Sign In or Register options. You may receive secure login links by email.
How do I reset my password?
Use “Forgot Password” on the login screen to receive a reset link.
How do I manage saved searches and favorites?
Access them from your profile once logged in. You can rename or delete saved items at any time.
How does Pilbe use cookies?
Pilbe uses cookies for functionality, preferences, statistics, and marketing. Manage your consent via the site’s consent banner.
How is my data protected?
We use encryption and secure storage. Access is restricted and logged. See the privacy/terms pages for full details.

Mobile App

Is there a mobile app?
Yes—open or download the Pilbe app from prompts on the site to search, save, and receive alerts faster.
Does the app have the same features?
Core search, favorites, and alerts are supported. Some advanced tools may be optimized for web first.
Do I need a separate login for the app?
No. Your Pilbe account works across web and app.

Support and Troubleshooting

How do I contact support?
Use the Contact page from the Support section of the site and include any relevant URLs and screenshots.
I can’t see my city or property type.
Some filters load dynamically. If it shows “Loading data…,” wait a moment or refresh. Coverage varies by region.
My valuation looks off—what should I do?
Re‑check property details, compare similar properties, and consult a professional appraisal for confirmation.
My listing media won’t upload.
Check file size and format, compress images, and ensure a strong connection. Try again or contact support.

Explore Pilbe

Discover verified properties and AI tools that make decisions easier.