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Privacy Policy

PRIVACY POLICY

Welcome to Pilbe!

Pilbe values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By using the website and services, you are accepting the practices described in this privacy policy. Your use of the website and services is also subject to our terms and conditions. In this privacy policy, the words “website” refers to the Pilbe website, “we”, “us”, “our” and “Pilbe” refers to Pilbe and “you” and “user” refers to you, the Pilbe user.

This privacy policy may change from time to time. Your continued use of the website and services after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable federal and international laws and regulations and, specifically, with the Data Protection Act 2018 (UK regulations) and the GDPR (General Data Protection Regulation – European regulations).

1. GENERAL INFORMATION

The personal data of users that are collected and processed through:

Will be under the responsibility and in charge of:

  • Pilbe.
  • office@pilbe.com

(Hereinafter referred to as “Pilbe”).

2. TYPES OF INFORMATION COLLECTED

The information we collect from our users helps us to provide our services and to personalise and continually improve the user experience on the website. These are the types of information we collect:

Information you provide to us. You provide information when you provide, search, read and view content on the website, register as a user, use our services, purchase a subscription, create a listing, fill out a form in a property listing, subscribe to our newsletter and/or communicate with us through our contact information or contact forms. As a result of those actions, you may provide us with the following information:

  • Name
  • E-mail address
  • Phone number
  • Any additional information related to you that you provide to us directly or indirectly through our website.

Pilbe will not collect any personally identifiable information about you unless you provide it.

Information Collected Automatically: By visiting the website, you may automatically provide us with the following information:

  • Your IP address
  • Operating system
  • Referring URLs

If you access the website through a mobile phone, we will collect the following information:

  • Mobile device ID
  • IP address

Payment Information: Your payment data will be processed by the payment processors available on this website (Stripe), which will process and store your data securely and for the sole purpose of processing the purchase of subscriptions and subscription fees. Pilbe reserves the right to engage any payment website available on the market to process your data for the sole purpose of processing subscription purchases and subscription fees.

View Stripe’s privacy policy here:

GOOGLE Analytics. We use Google Analytics provided by Google, Inc. of the United States (“Google”). These tools and technologies collect and analyse certain types of information, such as IP addresses, device and software identifiers, referring and exit URLs, feature usage metrics and statistics, usage and purchase history, media access control address (MAC address), unique mobile device identifiers, and other similar information through the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use GOOGLE Analytics data collection to improve the website and our service.

See Google’s privacy policy here:

Social Media: On our website you will find links and functions linked to different social networks, in which you can share your information. It is advisable to consult the privacy policy and data protection of each social network used on our website.

Contact information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any Entresoft server and will be stored on the respective server of our email service.

3. HOW LONG WE KEEP YOUR DATA

Personal data provided by users through the website will be retained for as long as necessary to provide our services, our subscriptions, publish listings on the website or until the user decides to close the user account on the website or decides to unsubscribe to our newsletter or until the user requests the deletion of their data. Pilbe may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, Pilbe may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.

4. HOW WE USE YOUR INFORMATION.

In general, we use the information we collect primarily to provide, maintain, protect and improve our website and our current services. We use personal information collected through our website as described below:

  • User registration.
  • Provide the subscriptions.
  • Process payment of subscription fees.
  • Publish property listings on the website.
  • Send the contact details of interested parties to owners.
  • Understand and improve your experience using our website.
  • Respond to your comments or questions through our support team.
  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
  • Communicate with you about upcoming events, offers and news about content, products and services offered by Pilbe and our partners.
  • Pilbe marketing purposes.
  • Link or combine your information with other data we obtain from third parties to help us understand your needs and provide you with better service.
  • Protect, investigate and deter fraudulent, unauthorised or illegal activities.

5. HOW DO YOU OBTAIN MY CONSENT?

By registering as a user, purchasing a subscription, creating a listing, using our services, filling out a form in the property listings, subscribing to our newsletter, contacting us through contact forms or our contact information, and providing us with personal information to communicate with you, you consent to our collection, storage and use of your information on the terms contained in this privacy policy. You may withdraw your consent at any time by sending us your request through the contact information or contact page.

6. HOW WE SHARE INFORMATION

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.

Third-Party Service Providers. We use third party services to perform certain functions on our website. Some of these functions and services are: Building and hosting the website, processing payments (Stripe), analysing data (Google Analytics), performing tracking and analytics functions on the website, sending emails, marketing services and search results.

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.

Email marketing: We use the information provided by users to conduct marketing campaigns and send relevant information to our users. By registering as a user on the website, you authorise us to use your information for email marketing. We will use third party services to perform email marketing, so we may share certain information with some of these third parties for the sole and exclusive purpose of sending emails through email marketing and in accordance with our privacy policy.

Business Transfers. In the event Pilbe creates, merges with, or is acquired by another entity, your information will likely be transferred. Pilbe will send you an email or post a prominent notice on our website before your information becomes subject to another privacy policy.

Protection of Pilbe and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of Pilbe, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

Anonymous Information. Pilbe uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the Website to potential business partners and other unaffiliated entities. This information is not personally identifiable.

7. PROTECTION OF YOUR INFORMATION

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide through the website. If transactions are processed on the website, transaction information is transmitted to and from the website in encrypted form using industry-standard SSL connections to help protect such information from interception. We restrict authorised access to your personal information to those persons who have a legitimate need to know that information and to those persons you have authorised to have access to that information. Pilbe follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Pilbe receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Pilbe strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

8. RIGHTS

Users who provide information through our website, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:

  • Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.
  • Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.
  • Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.
  • Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.
  • Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.
  • Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.
  • Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or owners of the personal data they provide through the website can exercise these rights over their personal data at any time and without any limitation by sending us their request through our contact information.

9. PROTECTION OF CHILDREN’S ONLINE PRIVACY

We comply with the requirements of the Data Protection Act 2018 (UK regulations) and the GDPR (General Data Protection Regulation – European regulations), regarding the protection of children’s personal information. We do not collect information from children under the age of 13. If we learn that a child under 13 has provided us with personal information, we will take immediate steps to delete that information.

10. THIRD PARTIES

Except as expressly included in this privacy policy, this document addresses only the use and disclosure of information Pilbe collects from you. If you disclose your information to others, whether other users or Pilbe vendors, different rules may apply to their use or disclosure of the information you disclose to them. Pilbe does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Pilbe is not responsible for the privacy or security practices of other Internet websites, including those linked to or from the Pilbe website. Pilbe encourages you to ask questions before disclosing your personal information to others.

11. CONTACT

If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us through our contact form or the contact information below:

Pilbe.

(office@pilbe.com)

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